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Tuesday, March 16 • 11:40am - 12:40pm
Customer Service Goes Social

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Community-focused culture is changing relationships between companies and customers and how they work together. Customers/users are becoming community members, a more active role beneficial to everyone involved. We'll discuss evolving customer service, integration into company culture, adoption curve, different challenges depending on business/community type, and balancing service with selling.

Tuesday March 16, 2010 11:40am - 12:40pm CDT
Hilton D Hilton Hotel

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