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Monday, March 15 • 5:00pm - 6:00pm
Customer Support in a 140 Character World

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Gone are the days of traditional customer support. In a world of Twitter, Facebook, and customer complaint sites like GetSatisfaction, customers are now jumping online to vent and publicize their customer support issues. But does it work for everyone and can complex customer service issues really be resolved within a 140...

Monday March 15, 2010 5:00pm - 6:00pm CDT
Hilton A/B Hilton Hotel

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